At the time of this story, I worked for a large tech corporation, and we ran into an example of no matter how much pre-planning is done, human error still creeps into the day-to-day work life.
Several administrators, who due to outsourcing were located in different countries, were asked to take on a project. One particular customer had a large database that was outdated. We supported basically everything, and everything needed an upgrade, including server hardware, operating system, cluster, and database software.
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